We use a variety of outside contractors or vendors depending on what needs to be done. We have a long list of requirements and expectations for our contractors. Most of our repair vendors have been with us for years and offer quality work at competitive prices. Under most routine and emergency situations, we will use our own vendors to complete the work.
If it is a repair essential to the maintenance or safety of the property and less than $500, the repair will be ordered, and you will see an entry for the payment of that bill on your next statement. If it is more than $500, the property manager will call you for direction and/or approval, unless it is an emergency call or a safety issue that requires immediate action.
We have two full-time maintenance staff members that handle a lot of our smaller work orders.