1. What areas do you manage property in?
A: We serve the Jackson Metro area including, Madison, Hinds, and Rankin Counties.
2. When and how do you disburse payments to homeowners?
A: All rent is due on the 1st and late after the 5th. This said, property owners are paid after rent is collected and cleared. We try to disburse owners draws by the 15th of each month.We offer direct deposit into your bank account or a check can be mailed to you directly.A monthly statement will be posted to the online owner portal at month end and will include all income, expenses and owner draws collected and disbursed during the month.
3. Is Trihelm Properties licensed Realtor?
A: Yes, we are licensed Realtor in the state of Mississippi. We are members of the Central MS Association of Realtors, Mississippi Association of Realtors, and National Association of Realtors. We are also members of the National Association of Residential Property Managers.
4. Do you handle all tenant complaints and maintenance calls?
A: Yes, we handle all issues and maintenance calls with the tenants.
5. How will you notify me of a maintenance expenses?
A: .We do require a reserve with each property, however, this is not a charge. It is like a minimum balance on a checking or savings account and is accounted for every month. We have to keep some money in the account after we send you the rent each month. That way we can pay for a repair if one is needed between disbursement and the next rent payment. If you terminate service, the balance of the reserve comes right back to you.
6. Do you have a pet policy for properties?
A: We typically leave this up to the individual homeowner. However, we recommend a $500 non refundable pet fee. We also require to meet the prospective tenants pet.
7. How do you screen and select tenants?
A: “Bad” tenants cost everyone money. We are a web based property management company. The tenants must complete an application online before any showings of the property. We verify employment, income, and rental history and run a credit and background check on every applicant.
8. Do cities require rental inspections for rental property?
A: Yes, some metro area cities do require inspections for rental property. We coordinate with the city a time for the inspection. The rental inspections fees range from $50-$200, depending on the location of your property. If any repairs are required by the city, we coordinate with our contractors.
9. Do you run credit and back ground checks?
A: Yes, You will be required to complete the application prior to viewing a property. You have the option to pay the application fee while completing the application to speed the process up or you can wait and view the property to determine if you want to move forward. If you want to move forward after viewing the property you will have to pay a $35 application fee.
10. Do you have have in house Maintenance?
A:Yes and No. We have a maintenance company CoverSource Solutions LLC that handles a lot of our maintenance request. Over the years we found it was difficult to count on many individuals for multiple request and being charged $100+ just for a service call. So we created Cover Source Solutions LLC to handle a lot of in house maintenance request to create a quicker response for tenants and attempt to save our Clients money. We still outsource many projects when needed such as painting project, major electrical or plumbing issues.