There are two types of Maintenance Requests
Emergency Requests – call our office and leave a message if no answer. If you do not receive a call back within 30 minutes, please call again and speak your phone number very slowly and clearly. If you do not receive a call back within an hour, your request likely is not an emergency as defined below and you will be called back the next business day.
Normal non-emergency requests – Please use your tenant portal online for maintenance request. If you are like most residents you will be anxious to have your repair done. Non-emergency repairs are scheduled and completed typically between 3 and 10 business days after the day you submit your request. Sometimes, we will not make the repair that day because of an emergency repair that popped up, maintenance person became ill, or other normal delays. Please do not leave multiple messages. You will receive an email on your maintenance request within one business day.
Emergency is defined as: Anything relating to the property under the lease that is threatening to life, health or the integrity of the property.